Help Desk
One solution for all your IT needs
Includes 24/7 expert support - remote or onsite. Keep employees productive, reduce frustration and chaos.
How Much Does Managed
IT Cost in NYC?
Get an in-house professional without the high cost of hiring a full-time employee
Managed services give you a single point of contact for streamlined, expert IT. You’ll get proactive maintenance to reduce downtime and strategic tech advisory to lower costs and improve productivity.
Get Pricing
Take Control of IT Costs — Get a Custom Estimate in One Call
Every setup is different. Call and we'll walk through your needs and give you real pricing on the spot.
Featured Services
Get the services your business needs:
Data Compliance
Regulatory IT compliance for SOX, HIPAA, GLBA, PCI DSS
Protect your reputation, reduce risk and signal compliance to clients, regulators and insurers.
On/Offboarding
Simplify device setup for new employees, quickly revoke privileges when needed
New employees can be productive right away and contact us for support.
Fractional CIO
Expert IT advisory from a partner familiar with your objectives, budget and needs
Strategic consultations for tech planning, productivity, purchasing and scaling growth.
Benefits of Managed IT
Simplicity
One point of contact for all IT issues and proactive management of scheduled maintenance.
Security Focused
GEEK-AID is a subsidiary of DIGIGUARD Cyber Security. Our technicians have access to in-house expertise.
Emergency Services
Local technicians can respond quickly to resolve issues during your productivity peaks and deadlines 24/7/365.
Features
Asset Inventory
We manage updates and lifespans of essential network devices
Device Compatibility
We configure devices and make sure they sync with your network
Technology Expertise
Get professional guidance for upgrades, purchasing, installation and repair to avoid overspending and waste
Review
Marc Z – Legal Staffing
★★★★★
Our company regularly uses Geek-Aid. We find them responsible; patient until the issue is solved; have great follow up and fully understand the issues of our business. Moreover, they take the time to understand our issues, even the simplest ones, without passing judgment.
Response Time
Prioritized service for managed clients
Technicians respond by phone within 30 minutes. Service requests are addressed within one business day.
Trusted Experience
Serving NYC since 2007
GEEK-AID has been serving small and midsized businesses in NYC since 2007. Our clients count on us for advice and strategy.
Expertise
Comprehensive industry knowledge
Our technicians all have bachelor’s degrees in computer science and ongoing training with our select industry tech partners.
Flat Rate, Full Coverage for Under $89/Month
One flat monthly fee for proactive maintenance, performance monitoring, and managed tech care—no hourly billing or surprises.
Real NYC Tech Advisors, Not Offshore Call Centers
All services are delivered by local tech advisors. No offshore call centers, just Manhattan-based peace of mind.
Maximum Protection, Minimal Disruption
Proactive security and performance checks ensure your systems stay online and productive, with no need for full-time IT staff.
PRICING
IT Service Plans
| Service Item | Fully Managed*89.95 | Remote Only*39.95 | Included in All Plans |
|---|---|---|---|
| Assessments & Planning | x | ||
| Procurement, Provisioning & Local Retrieval, Delivery & Setup** | x | + | |
| Secure Inventory Storage & Management | x | + | |
| Onsite Visits & Travel | x | + | |
| Remote Support/Response | x | x | ✓ |
| Help Desk/End-User Support – Unlimited Phone, Chat, Email 24/7 | x | x | ✓ |
| Same Day Support | x | x | ✓ |
| Data Compliance Monitoring & Recommendations | x | + | |
| Support for Mac & PC | x | x | ✓ |
| Troubleshooting | x | x | ✓ |
| Tune-Ups & Updates | x | x | ✓ |
| Included Devices: 1 Cell Phone, 1 Tablet, 1 Computer (Laptop or Desktop) & 1 VoIP Phone Per User Seat* | x | x | ✓ |
| Employee IT Onboarding/Offboarding | x | + | |
| Local NYC Technicians 100% of the Time | x | x | ✓ |
| Dedicated Technology Advisor | x | + | |
| Network Setup/Support | x | + | |
| Preventative Network Maintenance | x | ||
| Live 24/7 Response Line Staffed by Certified U.S.-Based Technicians | x | x | ✓ |
| Cloud & Email Support | x | x | ✓ |
| Connectivity Support | x | x | ✓ |
| Remote Network Monitoring/Alerting | x | ||
| Data Migrations** | x | + | |
| Security Basics | x | x | ✓ |
| VOIP Support | x | x | ✓ |
x = included + = available add on
* Includes one computer (laptop or desktop) one cell phone, one VoIP desk phone and one tablet per user. A server is considered a stand-alone user/seat.
** Hardware, subscriptions, shipping (for remote employees outside the service area) and software license costs are additional